We hope you love every piece from ACO Threads.
Because many of our items are made to order or personalized just for you, we ask that you review your order carefully before completing your purchase.
Personalized & Made-to-Order Items
Personalized and custom-made items are final sale and cannot be returned or exchanged.
This includes items customized with names, initials, monograms, or other personalized details.
Non-Personalized Items
We gladly accept returns of eligible non-personalized items within 14 days of delivery.
To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging
Once your return is received and inspected, you'll receive either:
- A refund to your original payment method, or
- Store credit, if preferred.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or we've made a mistake, please contact us within 7 days of delivery.
We'll make it right as quickly as possible by offering a replacement, repair (when appropriate), or refund.
Questions?
If you have any questions before placing your order, we'd love to help. We're happy to answer questions about sizing, colors, personalization, or anything else to help you shop with confidence.
You can reach us anytime through our Contact page.