Refund policy

We want you to love your ACO Threads pieces. If you're not completely satisfied with your purchase, we accept returns within 14 days of delivery.

Items must be unused, unworn, unwashed, and returned in their original condition and packaging. Once your return is received and inspected, we will issue a refund to your original payment method.

Personalized & Monogrammed Items

Because personalized pieces are made specifically for you, they are generally final sale and are not eligible for return simply due to a change of mind.

However, if your personalized item arrives damaged, defective, or with an embroidery error on our part, please contact us within 7 days of delivery and we'll make it right with a replacement or full refund.

If you entered incorrect personalization information at checkout, we are unable to guarantee a replacement or refund.

Cancellations

Because orders may enter production shortly after purchase, cancellation requests must be made within 24 hours of placing your order. After that time, we may be unable to cancel or modify the order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email amanda@acothreads.com within 7 days of delivery with your order number and photos. We'll work with you to resolve the issue.

Questions

For questions about returns or refunds, please contact amanda@acothreads.com.